My .93 Cent Apple Billing Nightmare

A bit off topic for the blog, but this story must be shared. It is a story of stupidity, waste of time, waste of money, aggravation, horrific customer service and a system that is so computerized one can't simply make a payment to resolve an account issue.

Here is a story of great inefficiency caused by an overly automated system. If this is our future, we're screwed. All of the aggravation and time wasted in the following post was caused by a .93 cent billing issue that I wanted to pay but can't because Apple's system is so computerized they are incapable of simply taking a payment and crediting your account over the phone (like this is a sin in the 20th century as Biden would say). What should have taken less than 5 minutes has taken an 1:20 minute phone call, 4 or more emails and is still unresolved the following day.